Welcome to Booker Help. We have used valuable customer feedback to create a list of the most frequently asked questions to resolve any issues you may have and help you get the most from our site. If you cannot find what you are looking for click here for information on how to contact us.
Your customer number is printed on the card you have been issued with and should be 9 digits long. If the number displayed on your card is 13 digits long you will only need the first 9 numbers. If you have a key fob, your customer number will be the last 9 digits.
Alternatively, if you have a previous invoice available your customer number is printed above your customer details on the lefthand side.
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You are welcome to browse around our website to see what we do, and what kinds of products, promotions and services we offer but you will be unable to purchase anything from us until you have successfully registered to become a customer.
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Booker is a trade only wholesaler and is not open to the general public. If you are a customer in one of our branches you can set up your online account where you are able to view your recent purchases, access and download your invoices, and sign up to receive newsletters by e-mail, albeit you will be unable to place any orders for delivery until this has been agreed with your local branch.
If you do not yet have a Booker account and would like one you can click here to select your local Booker branch and register to be a Booker customer. Once you have your customer number you will need to take two proofs of business to your local branch so that they can discuss your individual requirements with you and set up your account.
You will not be able to order online until you have registered for an online account and agreed collection or delivery arrangements with the Branch Manager.
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To log in to your account simply enter your customer number and click Login. You will be asked for the registered e-mail address and password to access your account. Click Login to proceed.
If you have logged into the Booker website previously using the same computer, you will be remembered next time you return. However, if you try to add products to your trolley, checkout or use other functions within the site you will be prompted to enter your log in details before proceeding.
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You will need a trade card membership to shop at one of our Makro branches. To qualify for a card you will need to be in business, self-employed, a registered charity, or an OFSTED registered school or child minder/organisation with a business bank account.
If you do not yet have a Makro account and would like one you can click here to select your local Makro branch and register to become a customer. Makro branches are identified within the branch name displayed when using our branch locator.
You will not be able to order via booker.co.uk until you have registered for an online account and agreed collection or delivery arrangements with the Branch Manager.
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You will need a trade card membership to shop at one of our Makro branches. To qualify for a card you will need to be in business, self-employed, a registered charity, or an OFSTED registered school or child minder/organisation with a business bank account.
If you do not yet have a Makro account and would like one you can click here to select your local Makro branch and register to become a customer. Makro branches are identified within the branch name displayed when using our branch locator.
You will not be able to order via booker.co.uk until you have registered for an online account and agreed collection or delivery arrangements with the Branch Manager.
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Makro and Booker are two separate businesses. If you are a Makro customer and want to shop at Booker you will need to register with them separately. Makro customer cards are not transferable to Booker, you will have to register in each business in order to shop.
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To find your nearest Booker branch click here to search for it using our Branch Locator.
Enter your address, postcode or town to display a list of Booker branches nearby. Select your preferred branch to display contact details, opening hours or get directions.
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In the event that you are experiencing problems with setting up your account you should contact Website Support who will be more than happy to help you.
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Although there may be a small delay in receiving your confirmation e-mail you should have received it within 15 minutes. If you can't find it please make sure that you are receiving other messages and check your Trash or Junk mail folder as it may have been filtered out by mistake. It's also worth adding customercare@booker.co.uk to your address book to make sure there are no problems with future e-mails.
If you are still experiencing problems please check that you entered your e-mail address correctly. If you think you may have entered it incorrectly or you still cannot locate the e-mail please click here to contact us.
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Have you taken your business over from a previous owner? If you have and they have passed their Booker account over to you, you will need to apply for a Booker account in your own name.
If not you may have already registered to use your account online and forgotten your username and/or password?
In the event that you are experiencing problems with setting your account up you should contact your local branch for assistance. Alternatively you can contact Website Support who will be more than happy to help you, and will attempt to resolve any issues as soon as possible.
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If you are already a Booker customer you can create your online account and browse the range in your local branch.
Some of our branches are able to offer a collection service and where this is available you will be able to order from a limited range of ambient products and/or Online Exclusive items.
We also operate a delivery service from most branches; however you will be unable to place orders online for delivery unless it has been agreed with your Branch Manager.
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Booker is a trade only wholesaler and is not open to the general public. If you are not already a Booker customer and wish to open an account you must be over 18 years of age and the manager, proprietor or director of a registered business or charity.
If you are not currently registered with us you can click here to select your local branch and register to be a Booker customer. Once you have your customer number you will need to take two proofs of business to your local branch so that they can discuss your individual requirements with you and set up your account for ordering.
You will not be able to order online until you have agreed collection or delivery arrangements with the Branch Manager.
Still need help? Click here to contact us.
If you are already a Booker customer you will be able to access and download your invoices, register for our newsletter, view your previous purchases and browse the branch's product range online.
Some of our branches are able to offer a collection service and where this is available you will be able to order from a limited range of ambient products and/or Online Exclusive items.
You will not be able to order from the entire range on the website until you have requested an online ordering account and agreed collection or delivery arrangements with the Branch Manager.
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Some branches offer a Click & Collect service, enabling customers to order ambient non-tobacco and Online Exclusive products on the website (minimum order value applies). We will get your order ready for you to collect at your convenience; all you'll then need to do is select any tobacco, frozen or chilled products when you come in.
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We service hundreds of export customers all over the world however we do not physically arrange the shipping of goods. All stock is purchased from us ex works.
If you want to export goods we have details of reliable freight forwarders / shipping agents who will be able to deal with all your shipping requirements. For all export enquiries click here to contact us.
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Booker is a trade only wholesaler and is not open to the general public and as a result we only display prices to existing customers, however you are able to browse the site and see what products we sell. If you want to be able to see our prices or shop with us you will need to become a customer.
If you are already a Booker customer you are able to sign in/set up an online account and see prices.
If you are not currently registered with us you can click here to select your local branch and register to be a Booker customer. Once you have your customer number you will need to take two proofs of business to your local branch so that they can discuss your individual requirements with you and set up your account for ordering.
You will not be able to order online until you have agreed collection or delivery arrangements with the Branch Manager.
Still need help? Click here to contact us.
To save space on the page whilst giving you as much information as possible we have abbreviated some words on the website where they are industry recognised terms. These are WSP, RRP and POR.
WSP is an abbreviation of Wholesale Sales Price. Unless otherwise stated this is shown exclusive of VAT and where applicable VAT rates to be applied are shown alongside all product details.
RRP is an abbreviation of Recommended Retail Price. This is the per unit re-sell price that the manufacturer recommends for this product.
POR is an abbreviation of Profit on Return. This is the percentage margin you can make per unit if you re-sell the product at the recommended retail price (RRP).
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No, you will find the same prices online as they are in your local branch. The prices shown online are the prices that are currently valid in-store, albeit these prices are only a guide as to what your total order may cost at the time of processing. Prices charged will be the cost of the products you have ordered at the time of picking and processing your order, and as a result they may be different to the price shown on the website at time of order.
For more information on our guide price please refer to our Terms & Conditions.
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The prices shown online are the prices that are currently valid in-store, albeit these prices are only a guide as to what your total order may cost at the time of processing. Your invoice price will be the cost of the products you have ordered at the time of picking and processing your order, and as a result they may be different to the price shown on the website at time of ordering.
For more information on our guide price please refer to our Terms & Conditions.
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Booker.co.uk accepts card pay using any of the following methods; Visa, MasterCard, Visa Delta, Visa Debit, and Maestro (Switch). Unfortunately we are currently unable to accept American Express, Amex, Diners, Solo or Electron.
To agree any other methods of payment please contact your local branch.
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Delivery drivers are able to accept payment on delivery by cheque by prior agreement. However, should you wish to settle your account using any other method please contact your local Branch Manager for more details.
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Yes, you can use an alternative card as long as you have the owner's permission to do so.
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Most of our branches can deliver up to 7 days per week, however delivery days and times vary dependent on availability of vehicles, which branch you are registered with and your location in relation to the branch. Your orders must meet a minimum value which will be discussed with you during the set up process.
You will generally have to agree regular weekly order(s) and delivery time slot(s) with your branch. Infrequent or one off delivery slots are subject to availability and may also be subject to service charges or higher minimum drop values. Delivery charges or higher minimum drop values may also be applied if the delivery requires non-standard services, for example, excessive distance from the branch, excessive time to unload, access issues for our vehicles or health and safety related requirements. If there are any reasons that we are unable to provide a delivery to your business then this will be explained to you by your local Branch Manager.
If you need to review an existing delivery arrangement you should contact your local Branch Manager.
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Most of our branches can deliver up to 7 days per week subject to available time slots, however delivery days and times vary dependent on which branch you are registered with, and your location in relation to the store. In some instances we may be unable to deliver to you as a result of distance from the branch, other operational or health and safety related reasons. Your local branch will be able to advise you on this.
If you need to review an existing arrangement you should contact your local Branch Manager, whose details will be shown on the left hand side of the My Booker page when you are logged into your account.
If you are not currently a Booker customer you can use the Branch Locator to search for your local branch and contact them directly by e-mail, phone or in person.
Still need help? Click here to contact us.
Delivery arrangements (where required) are agreed with your local branch once you have registered to become a customer. Alternatively you can place your order online and collect it in person from your local branch where the Click & Collect service is offered.
Most of our branches can deliver up to 7 days per week, however delivery days and times vary dependent on availability of vehicles, which branch you are registered with and your location in relation to the branch. Your orders must meet a minimum value which will be discussed with you during the set up process.
You will generally have to agree regular weekly order(s) and delivery time slot(s) with your branch. Infrequent or one off delivery slots are subject to availability and may also be subject to service charges or higher minimum drop values. Delivery charges or higher minimum drop values may also be applied if the delivery requires non-standard services, for example, excessive distance from the branch, excessive time to unload, access issues for our vehicles or health and safety related requirements. If there are any reasons that we are unable to provide a delivery to your business then this will be explained to you by your local Branch Manager.
If you need to review an existing delivery arrangement you should contact your local Branch Manager.
Still need help? Click here to contact us.
If you place your order online you do not have to have it delivered if you would prefer to collect it yourself. Where this service is offered, and with the agreement of your local branch, they will pick and process your order for you and have it ready for collection at an agreed time. We offer a collection service in some branches where you are able to order ambient non-tobacco and Online Exclusive products on the website, and arrange to collect them at a time that's convenient for you. Chilled, frozen and tobacco lines are not available to order as part of this service, but you can still pick these up when you come in.
If you need to review an existing arrangement you should contact your local Branch Manager.
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Wherever possible, we will always try to deliver to you wherever you are. However there may be occasions when we will be unable to do so. Please contact your local Branch Manager who will be happy to discuss your requirements with you.
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Most of our branches can deliver up to 7 days per week, however delivery days and times vary dependent on availability of vehicles, which branch you are registered with and your location in relation to the branch. Your orders must meet a minimum value which will be discussed with you during the set up process.
You will generally have to agree regular weekly order(s) and delivery time slot(s) with your branch. Infrequent or one off delivery slots are subject to availability and may also be subject to service charges or higher minimum drop values. Delivery charges or higher minimum drop values may also be applied if the delivery requires non-standard services, for example, excessive distance from the branch, excessive time to unload, access issues for our vehicles or health and safety related requirements. If there are any reasons that we are unable to provide a delivery to your business then this will be explained to you by your local Branch Manager.
Still need help? Click here to contact us.
If you are a new customer requiring delivery, your requirements will be discussed with you as part of the registration process. Your Branch Manager will agree order and delivery times with you as part of setting up your online account.
Existing customers who require a delivery should discuss their requirements with their local Branch Manager.
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You can review/amend your account information at any time here. You should note that changes made will only be applied to your Booker.co.uk account, and that you will also need to notify your local branch of any changes.
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You can change the e-mail address for your account and/or password here.
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If you cannot find the answer to your query within the Help pages, or if you have anything to ask or tell us, please feel free to contact us.
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If you are experiencing any technical problems with our website, registration, placing an order or managing your account, and you can't find the answer within the Help section, please contact Website Support who will attempt to resolve your problem as soon as possible.
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